Job Description:
The Manager, Vessel Traffic & Customer Service works as an essential part of the Traffic and Customer Service team to provide superior service for Algoma customers through efficient vessel scheduling, coordination and follow-up with the goal of maximizing profits while maintaining customer loyalty and satisfaction.
Key Responsibilities:
- Develops and monitors efficient vessel schedules that meet or exceed TCE (financial) targets, minimize costs, while meeting customer requirements.
- Using IMOS 7 (Integrated Marine Operating System) maintains accurate and complete vessel schedules that meet all internal, revenue and external reporting requirements.
- Acquires and utilizes a comprehensive understanding of fleet capabilities and constraints.
- Receives customer input to facilitate acceptable resolution to any shipping or logistical issue, utilizing all fleet and shore resources available.
- Maintains regular personal contact with customers to enhance business relationships.
- Supports contract negotiations as necessary.
- Coordinates vessel scheduling activities with the larger Traffic team.
- Develops and maintains interdepartmental and fleet relationships.
- Assists as required in tracking competitors’ shipping activities.
- Approves voyage costs as well as customer laytime documentation for presentation to applicable customers and billing.
- Updates annual and periodic tonnage forecasts in coordination with the ACC Sales Department and Contract Administration.
Skills, Abilities and Experience
- A post-secondary degree/diploma in Business or equivalent, or a Marine Navigation technical designation.
- Minimum five years’ experience in the Great Lakes Marine Transportation industry. Preference given to those with deck officer experience.
- Knowledge and understanding of the Great Lakes and St. Lawrence Seaway system is an asset.
- Detailed knowledge and experience in transportation logistics and/or shipboard operations.
- Proficient with computer applications and able to learn a new commercial software systems.
- Proficient with Microsoft Office, particularly Excel, Word and PowerPoint.
- Excellent communication skills (written and verbal).
- Excellent organization, planning and prioritization skills.
- Able to build and maintain effective working relationships with stakeholders.
- Strong customer service skills.
- Strong attention to detail and accuracy.
- Ability to remain calm under pressure and to meet deadlines and prioritize tasks.
- Self-motivated, able to work in a team environment and balance the needs of a number of individuals and the team.
- Capable of identifying and resolving problems in a timely manner.
- Valid passport and driver’s license.
- No travel restrictions.
Working Conditions:
- Operates in a standard office environment with routine use of standardized office equipment, such as phones and computers.
- Regular on-call rotation providing 24/7 internal and external support, with responsibilities including daily approval of vessel log information, schedule updates and changes as required.
- Requires routine after-hours and weekend work.
- Requires the ability to travel on occasion, some of which may be international.
Additional Information:
The position title may be adjusted to a higher or lower classification dependent on the successful candidate’s experience and background.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
Algoma Central Corporation encourages application from designated group members identified under the Federal Employment Equity Act. Algoma Central Corporation is committed to the full inclusion of all qualified individuals. As part of this commitment, Algoma will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, please contact recruitment@algonet.com.